Head of IT Service Delivery - closed

I have partnered with a well known, growth-focused organisation in Yorkshire to lead the search

for a Head of Service Delivery.

ROLE

Head of IT Service Delivery

REPORTING TO

The role holder will report to the CIO and will be part of the extended leadership team.

KEY RESPONSIBILITIES

● Manage the Service Desk, 1st and 2nd line support, infrastructure support, and application

support teams across the group (multisite).

● Work closely with the IT leadership team to define, create, deliver, and maintain IT

service delivery policies and processes.

● Management of all IT governance.

● Adhere to ITIL processes where appropriate.

ESSENTIAL SKILLS & EXPERIENCE

● Demonstrable experience in a Service Management role.

● Demonstrable team leadership experience - creating, leading, developing and

supporting teams and individuals.

● Commercially minded.

● Collaborative mindset, with excellent communication and stakeholder management

skills.

● Continuous improvement mindset.

● Customer centric.

LOCATION

West Yorkshire.

HYBRID WORKING

There is a requirement to be onsite 3-4 days a week.

SALARY & PACKAGE DETAILS

● Base salary - c. £80,000.

● Car allowance.

● Bonus.

● Pension - above average.

● Life Assurance.

● Healthcare.

● Company discount scheme.

HOW TO APPLY

If you meet the above criteria, please send your CV to fran@frangrant.com in the first instance.